Shipping policy

SHIPPING POLICY

Last updated: September 9, 2026

Thank you for shopping with Courvane. Every order is carefully prepared through one of our trusted production partners. Because most Courvane products are made especially for you after your order is placed, production time is required before shipment.

PRODUCTION TIME

Most orders are prepared within 2–7 business days.

Production time may vary because of product availability, order volume, holidays, or circumstances outside our control. Business days do not include weekends or holidays.

Production time is separate from shipping time.

ESTIMATED U.S. DELIVERY

After production is completed, standard U.S. shipping generally takes approximately 2–5 business days.

Most U.S. customers can expect their orders to arrive within approximately 4–12 business days after placing an order.

Delivery dates are estimates and are not guaranteed. Orders shipped to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, or remote locations may require additional time.

SHIPPING RATES

Shipping charges are calculated according to the product, order quantity, delivery location, and available shipping method. Any applicable shipping charges will be displayed during checkout before payment is completed.

Courvane offers free standard U.S. shipping on qualifying orders of $50 or more. The minimum is calculated after discounts and before applicable taxes.

ORDER TRACKING

When tracking is available, you will receive a shipping-confirmation email containing your tracking information.

Please allow up to 48 hours after receiving the shipping confirmation for the carrier’s tracking system to update.

If you have not received tracking information after the estimated production period, contact us at mail@courvane.com with your name and order number.

MULTIPLE PACKAGES

Orders containing more than one item may arrive in separate packages. This can happen when products are produced or shipped from different facilities.

Separate packages may have different:

  • Shipment dates

  • Delivery dates

  • Carriers

  • Tracking numbers

Receiving one item before another does not necessarily mean that part of your order is missing.

ADDRESS CHANGES

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please verify your:

  • Name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • ZIP or postal code

  • Country

Orders can enter production shortly after being placed. If you notice an address error, contact mail@courvane.com immediately. We will attempt to correct it, but we cannot guarantee that changes can be made after production or shipment has begun.

Courvane is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. Additional shipping or replacement costs may apply.

DELIVERY DELAYS

Although we work with established production and delivery partners, unexpected delays can occur because of:

  • Severe weather

  • Carrier disruptions

  • Holiday shipping volume

  • Production delays

  • Customs processing

  • Incorrect addresses

  • Remote delivery locations

  • Events outside Courvane’s reasonable control

Courvane cannot guarantee delivery by a particular date unless a delivery guarantee is specifically provided during checkout.

If you are ordering for a birthday, tournament, vacation, holiday, or other special occasion, we recommend ordering well in advance.

PACKAGES MARKED “DELIVERED”

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check your mailbox, porch, garage, side entrance, and other possible delivery locations.

  2. Ask household members or neighbors whether they accepted it.

  3. Check with your apartment office, concierge, mailroom, or building management.

  4. Contact the carrier using the provided tracking number.

If the package is still missing, contact us at mail@courvane.com. Include your name, order number, and tracking number so we can review the shipment.

LOST OR MISSING PACKAGES

If your order has not arrived within the estimated delivery period and tracking has stopped updating, contact mail@courvane.com.

Shipping-related problems should be reported within 30 days of the estimated delivery date. We will review the shipment and work with our production or delivery partner when appropriate.

RETURNED-TO-SENDER PACKAGES

A package may be returned because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to claim the shipment.

If your package is returned, contact us for assistance. Additional shipping or replacement charges may apply when the return was caused by incorrect information supplied during checkout or failure to accept delivery.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, contact mail@courvane.com within 30 days of delivery.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs showing the item and issue

  • A photograph of the packaging or shipping label when relevant

We will review the problem and, when eligible, arrange a replacement or refund according to our Refund and Return Policy.

INTERNATIONAL SHIPPING

International shipping may be available for eligible products and destinations. Available shipping options will be displayed during checkout.

International delivery generally takes longer than U.S. delivery and may require approximately 10–30 business days after production. Delivery times vary according to the destination, carrier, customs processing, and local delivery conditions.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, tariffs, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Courvane does not control customs processing, determine the amount of these charges, or guarantee how quickly an international shipment will clear customs.

CONTACT US

If you have questions about shipping, delivery, or tracking, contact:

Courvane
Email: mail@courvane.com
Website: Courvane.com

Customer inquiries are generally answered within 1–2 business days. Please include your order number when contacting us about an existing order.