Refund & Return Policy

Last Updated: September 7, 2026

At Courvane, we want you to be satisfied with your purchase. Because many of our products are created specifically for you after your order is placed, our return and refund process differs from that of traditional retail stores.

Please review this policy before placing your order.

Made-to-Order Products

Most Courvane apparel and accessories are made to order through our print-on-demand fulfillment partners. Once your order enters production, the product is printed specifically for you.

For this reason, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong color.

Please carefully review product descriptions, color options, and size charts before completing your purchase.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive an incorrect product, please contact us so we can make it right.

Contact us at mail@courvane.com within 30 days of delivery and include:

• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the packaging or shipping label if relevant

After reviewing your claim, an eligible item may be replaced at no additional cost or refunded, depending on the circumstances.

You generally will not be required to return a damaged or defective item unless we specifically request it.

Wrong Size or Color Ordered

Because our products are made to order, we cannot normally provide a free replacement, exchange, or refund when the customer:

• Orders the wrong size
• Selects the wrong color
• Changes their mind after ordering
• No longer wants the product
• Provides incorrect order information

We strongly recommend reviewing the applicable size chart before ordering apparel.

If you realize that you made a mistake immediately after placing your order, contact mail@courvane.com as soon as possible. We will try to assist you, but we cannot guarantee that an order can be changed or canceled once it has entered production.

Cancellations

Orders may enter production shortly after being placed.

If you wish to cancel or modify an order, contact us as soon as possible.

If production has not yet begun, we may be able to cancel or modify the order. Once production has started, cancellation or modification may no longer be possible.

Product Color and Appearance

We make reasonable efforts to represent our products accurately. However, colors may appear slightly different depending on your computer, phone, tablet, monitor settings, lighting, and the garment-dyeing or printing process.

Minor variations in color, print placement, print size, or garment appearance that are normal characteristics of the production process are generally not considered defects.

Lost or Missing Orders

If your package has not arrived within the expected delivery period, contact us at mail@courvane.com.

Please include your order number so we can review the shipment and tracking information.

If tracking shows that your package was delivered but you cannot locate it, please first check:

• Around your delivery location
• With household members or neighbors
• Your apartment office, concierge, or mailroom
• With the shipping carrier

If you still cannot locate the package, contact us and we will review the situation with our fulfillment provider.

Please report shipping-related issues within 30 days of the estimated delivery date.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because an incorrect or incomplete address was entered during checkout, Courvane cannot guarantee a complimentary replacement or refund.

If you discover an address error after ordering, contact us immediately. If the order has not yet entered production or shipment, we will attempt to correct it.

Returns

Please do not mail products back to Courvane or to the address shown on your package without contacting us first.

The return address appearing on a package may belong to one of our fulfillment partners and should not be used for customer returns unless we specifically authorize it.

Contact mail@courvane.com before attempting any return.

Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

After a refund is processed, your bank, credit-card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, incorrect, or otherwise eligible order.

Exchanges

Because our products are made to order, we generally do not offer traditional exchanges.

If you would like a different size, color, or product because of a customer selection error, a new order will normally need to be placed.

If you received the wrong size, color, or product because of a production or fulfillment error, contact us and we will review the issue for replacement or refund eligibility.

Exceptions Required by Law

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived. Where applicable law provides additional rights or remedies, those rights will apply.

Contact Us

Questions or concerns regarding a return, replacement, refund, or order problem should be directed to:

Courvane
Email: mail@courvane.com
Website: Courvane.com

When contacting us about an order, please include your order number and the email address used to place the order so we can assist you more efficiently.